Please Read Carefully
The following text is a full statement of the privacy and cookies policy of TraxTrader, which is the trading name of TraxTrader Limited, a company registered in England under company number 10914030 whose registered office at Limegreen Studios, Cottrell Road, Roath, Cardiff, South Glamorgan, United Kingdom, CF24 3EX (we, us, or our). We believe your business is no one else's, and are committed to protecting and respecting your privacy. Privacy is important to you and to us.
For the purposes of the Data Protection Act 1998 (the Act) and/or any other relevant data protection legislation, we are the data controller. We are registered with the Information Commissioner’s Office for the processing of personal data under registration number ZA391406. This is version one of our privacy and cookies policy, and was most recently updated on 1 March 2018.
We may collect and process the following data about you:
We use the following kinds of cookies:
More specifically, we also use:
The following information may be collected through your device and browser:
• your device's IP address (collected and stored in an anonymised format);
• your email address including first name and surname;
• device screen size;
• device type (unique device identifiers) and browser information;
• geographic location (country only); • preferred language used to display the webpage.
• Our servers automatically record information which is created upon using Hotjar.
This data includes:
• referring domain;
• pages visited;
• geographic location (country only);
• preferred language used to display the webpage;
• date and time when website pages were accessed.
Hotjar will use this information for evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.
For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.
To opt out please visit https://www.hotjar.com/opt-out
We use both 'Session Cookies', which allow us to track your actions during a single browsing session, but do not remain on your device afterwards, and 'Persistent Cookies', which remain on your device between sessions, for the purposes outlined above.
Session and Persistent Cookies can be either first or third party cookies. A first-party cookie is set by the website being visited and a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.
Any third party cookies will be governed by their own terms and privacy policies, so you should read these before giving your consent to enable these third party cookies. Please note that we have no control over third party cookies.
If at any time you wish to disable our cookies, you may do so through the settings on your browser but if you do so you will not be able to use certain important features of our service.
We may also collect and store personal data on your computer or other device using application data caches and browser web storage (including HTML 5) and other technology.
We use information held about you in the following ways:
Submitted Information: We will use this information:
Collected Information: We will use this information:
Third Party Information: We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Please note that if you do withdraw your consent whilst you can still view most of our site you will not be able to join or receive newsletters, or place orders for products with us, and you accept and acknowledge that we have no liability to you in any such event.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
We will not disclose your personal information to non-connected third-party organisations for advertising or marketing purposes.
The data may be stored and processed in the UK, Ireland or any other country where we, our subsidiaries, affiliates, agents or suppliers are located. We will not transfer the data we collect from you to, or store it at, a destination outside the EEA.
Information may be processed by staff who work for us. We will only provide those companies the information they need to deliver the relevant services, and they are prohibited from using that information for any other purpose.
Where we have given you (or where you have chosen) a password that enables you to access our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We shall use reasonable commercial endeavours to store all information you provide to us safely and securely and protect it from loss, misuse, unauthorised access or disclosure, alteration, or destruction. Unfortunately however, the transmission of information via the internet, or storage of information digitally, is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us or our site or otherwise. Any transmission is at your own risk. Once we have received your information, we will use reasonable commercial procedures and security features to try to prevent unauthorised access.
We will store the data you provide for as long as you have an active account on with our site. After you have deleted your account we will hold you data If you have not used our site for some time, we may contact you to determine whether you still wish us to hold your data or if you would like to delete your account.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our products are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
The Act and the General Data Protection Regulation 2016 give you the right to, among other things:
Your rights under (1) and (2) above can be exercised by emailing us at [email protected]. Any access request will be subject to applicable legislation, and if it is "manifestly unfounded or excessive" we may either charge a "reasonable" fee, taking into account our administrative costs, or may refuse to act on the request altogether.
You also have the right to ensure that we hold correct and up to date information. If you believe that any information we hold about you is incorrect or out of date, or otherwise have any complaints about how we have treated and processed your information please contact us by emailing us at [email protected].
We may need to ask you for further information and identification to help us to comply with this request.
If you have a complaint about how we have processed or dealt with your data that we have been unable to resolve, you can contact the Information Commissioner’s Office, the body responsible for enforcing data protection law within the UK, for further advice and assistance. Their website is available at https://ico.org.uk/.